The AHCA/NCAL National Quality Award Program
Provides a pathway for providers of long term care services to journey towards performance excellence. The program is based on the core values and criteria of the Malcolm Baldrige National Quality Award (MBNQA) Program.
The Quality Award program has three progressive step levels. Applications are judged by trained examiners who provide feedback on opportunities for improvement to support continuous learning. Facilities must achieve an award at each level to progress to the next level.
Cloverlodge at St. Edward has been awarded:
- Bronze – Commitment to Quality (formerly Step I) applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations, and a demonstration of their ability to improve a process.
- Silver – Achievement in Quality (formerly Step II) applicants demonstrate a level of achievement in their quality journey through good performance outcomes that have evolved from how they embrace the core values and concepts of visionary leadership, focus on the future, resident-focused excellence, management by innovation, and focus on results and creating value.
The Edgerton Award based on the Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.